Because our products are digital information, they are non-refundable. Here are some specifics:
1. Flash Drives – When you receive a flash drive, back it up immediately! Flash drives do not last forever. We warranty our flash drives for 2 weeks after you receive them. That gives you plenty of time to make a back up copy. We do this because flash drives are very sensitive to many different environmental factors that can cause them to fail while in your home. We cannot control what you do with your flash drive after you get it, so we cannot guarantee that the flash drive is going to work months later.
We have people write to us saying, “I bought a flash drive six months ago and now it doesn’t work…..” Our response is always the same, “Please access the backup copy you made when you first received the flash drive.”
2. CD and DVD data discs – Believe it or not, CD and DVD discs do not last forever. These kinds of disc are different than the music or movie discs that you may be accustomed to. Our archives come on data discs and they have a life span of from 2 to 20 years. We warranty our discs for 2 weeks after you receive them. That gives you plenty of time to make a back up copy. We do this because discs of this kind are very sensitive to many different environmental factors that can cause them to fail. We cannot control what you do with your CD or DVD disc after you get it, so we cannot guarantee
that the disc is going to work months or years later.
We have people write to us saying, “I bought a CD 3 years ago and now it doesn’t work…..” Our response is always the same, “Please access the backup copy you made when you first received the disc.”
3. Damaged discs or flash drives – If you receive a damaged disc or a flash drive that doesn’t work, please contact us immediately. Keep in mind that what appears to be a faulty disc or flash drive may actually be a software issue on your end. We will work with you to try to identify what the problem is and solve it. If the problem can’t be solved then we will mail a replacement disc or flash drive to you.
